Kayla graduated from Lincoln Technical Institute’s Medical Coding & Billing program in 2010 and was hired by PMG (medical billing/RCM company) after completing her 6-week internship. She was immediately motivated by the mission of community health centers and became determined to learn all of the nuances that come with the FQHC billing world.

Throughout her career, Kayla successfully navigated many positions from an entry-level biller to her current role as Director of Revenue Cycle Management for a large FQHC in Ohio. She even explored the IT side of healthcare working as a help desk technician! In her 10+ years working on the billing company side, she excelled in operations management, client satisfaction, system optimization, employee training and process development. She has worked with many FQHCs over the years in multiple states and is experienced with multiple PM systems (specializing in NextGen).

As a newly established independent consultant, she looks forward to utilizing her value-driven skillset to help FQHCs build a solid revenue cycle foundation that consists of strong processes, workflows and checkpoints that lead to better outcomes.

Although Kayla’s family resides in New England, she is the only Patriots fan in the house. She loves the day-to-day chaos of her full house which consists of her husband, two sons, two dogs and two cats. A few interests are music, fried pickles, horror and torturing her friends & family with game nights! She has yet to be defeated in Tetris…